Digital experience
Digital experience, measured from the user's desk
Every two minutes, from every floor, CNA asks the question your users ask: can I get to the apps I need, and how fast? When the answer is no, it shows where the time is lost.
What an office sensor measures
A small sensor sits under a desk or on a wall and joins your network like any user device. It measures the service 24/7, independent of anyone's laptop.
Applications and DNS
Up to 12 apps per sensor, every 2 minutes, plus DNS lookup time.
Network path
Latency and loss at every hop on the way to each app.
Wi-Fi experience
Signal, quality, rate and access point, every 15 seconds.
Radio scan
The 24 strongest access points nearby, every 15–20 minutes.
WAN circuits
Each site's circuits probed from the cloud, with availability.
Speed tests
On demand, switching themselves off when done.
Sensors join enterprise Wi-Fi like any user device: WPA2 and WPA3, PEAP, and certificate-based EAP-TLS. Network requirements.
Wi-Fi where people sit
See which desks were ever going to get a good connection
Each floor's map shows every sensor coloured by the signal it receives: green above −67 dBm, amber from −68 to −75 dBm, red below −75 dBm. A time slider replays a bad morning, so you can see when a problem started and where.
Behind each sensor is the detail your wireless provider needs: the network and access point it is connected to, the channel, signal and quality over time, every roam between access points, and the networks around it.
Choose the sensor mix for the job: one service-path sensor for every 10–12 desks, and Wi-Fi probes at every other desk where you need Wi-Fi measured seat by seat. Sizing and packages.
Localise the fault
Finding the fault in minutes, not meetings
CNA doesn't guess at root cause. It measures the same service from every angle, so the answer is usually obvious.
Sustained problems raise an alert in about 10–15 minutes, day or night, often before the first call. That figure is an estimate from the default alert settings and can be tuned for you. How alerting works.
End-user device agent
The same view from the user's own laptop
Sensors give a constant, device-independent view of each location. The laptop agent adds what one person's Windows device is doing while it is switched on, wherever they work.
- Every device's CPU, memory and disk at a glance
- Wi-Fi signal, rates and the access point in use
- Reachability of the same apps the sensors test
- If you use Zscaler, the client's connection details
Sensors fine but laptops slow? Then it's the device, not the network.
WAN circuits
Your circuits, tested from the outside
Cloud probes test each site's circuits continuously, so you can tell an ISP problem from an office problem. Each site can have two circuits; if a circuit blocks ping, its probe switches to trace mode.
The home view also carries status feeds from AWS, Azure, Microsoft, Cisco, Fortinet and Okta, so "is it us or them?" is answered in one place.
Prove it on your own network
Six weeks, your most-complained-about office, the apps your people can't work without, and success criteria you agree up front.