Customer story
Visionist: seeing the network the way its users do
Visionist provides IT services to central government departments. Its offices combine high-density Wi-Fi, frequently changing floor plans and challenging layouts, and seamless connectivity is essential.
The challenge
Phil Davison, Network Lead at Visionist, manages an infrastructure with around 10,000 end-user devices connecting to the network. Delivering an exceptional service at that volume is a critical priority.
Phil needed answers to the network's daily performance questions, with visibility of application reachability and reliable connectivity.
The solution
In 2019, Phil chose CNA for its 24/7 visibility of connectivity performance from the user's perspective. CNA sensors gave Phil and his team real-time feedback on the end-to-end connectivity available where users sit.
~10,000
end-user devices connecting to the network
24/7
visibility of connectivity from the user's perspective
2019
the year Visionist chose CNA
The benefits
Network visibility
Wi-Fi signal analysis, application reachability, DNS name resolution and WAN performance.
Less downtime
Issues and their root causes identified as they happen, for faster resolution and more stable, reliable connectivity.
Simpler optimisation
Continuous analysis of availability and performance, with alerts to IT as issues arise, freeing the team for other priorities.
Why CNA
For Phil, one of CNA's standout features is its ability to identify issues on the service provider's network, so they can be resolved before they affect users. He also found CNA's vendor-agnostic approach easy to use and to integrate with the existing network.
The team at CNA is very easy to work with and provides a lot of guidance. They've got a lot of experience, and it's nice working with people who know what they're doing.
I couldn't think how to work without it.
The result
With CNA, Visionist has met the challenge of managing a high-volume network, achieving greater reliability and user satisfaction for the central government departments it serves.
Prove it on your own network
Six weeks, your most-complained-about office, the apps your people can't work without, and success criteria you agree up front.